Frequently Asked Questions

Most Frequently Asked Questions

  1. Do you have a brick and mortar store?

    Short answer is currently No; However we do travel to regional Gaming Conventions with select merchandise for sale at each show and we are looking at the possibility of opening a brick and mortar store within the next 12 months.

  2. Can I pickup my order if I live in the area?

    Short answer is Yes; But please CALL and CONFIRM before you travel, because of our travel schedule, it would be impossible to sit on standby to leave for a show while waiting on a customer to pickup an order.

Common Questions

  1. How do you handle backorders and out of stock items?

    Our system does not currently handle backorders and all orders are shipped complete. If your order contains an out of stock item or items, the order will be held until the item(s) have been restocked. If we are unable to obtain a restock within the time estimate given for the missing item(s) on the website, the balance of your order will be shipped as soon as it has been determined that we are unable to resolve the no-stock situation with those item(s) being dropped from the order. Once the order has been shipped, a refund will be issued to your original payment method for the purchase price of any items that were dropped from the shipment.

  2. What happens if I am owed a refund but the card or payment method used is no longer valid?

    Your refund will be converted to a store credit in the form of a voucher that you can use on any future purchase(s).

My Question was Not Answered

Thank You for your interest in OSG Enterprises (dba Dark Horse Hobbies) and our product offerings. If your question was not answered in this FAQ - please feel free to contact us at "Customer Service" using our online contact form (scroll down to the footer below) with your question and we will do our best to answer. Please be complete, but concise in your question/email so that we can provide a comprehensive and timely answer.

Thank You

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